Complexity & Backup Delivery Timing Rating System

Leveraging Aesto's experience with over 120 different EHR vendors, our team has categorized the difficulty of extracting discrete clinical data and documents into three levels: Low, Average, and High Difficulty.

Take a look at our ratings for Greenway PrimeSuite below, along with the typical turnaround timing for receiving database backups from Greenway.

Greenway Prime Suite User Access

Follow the steps below to grant user access to Greenway Prime Suite.

1. Ensure remote access is granted for the dedicated machine on the care center’s network (using ZohoAssist, VM Horizon, VPN, etc.).
2. Install the Greenway Prime Suite front-end client on the machine.
3. Locate the Windows username and password to access the machine and/or VPN.
4. Locate the EMR username and password to access Greenway Prime Suite.

Direct Database Access

If you have a server onsite or are hosted by a third-party IT company with direct access to the database, follow the steps below.

For care centers pulling the database backups, the Aesto team needs the following information:

• Request SQL Backups (.bak files) from the below Prime Suite databases:
  • • PrimeRecord<site number>
    • PrimeRecordBin<site number>
    • PrimeRecordArcBin<site number>
• Confirm the transfer method with your dedicated Aesto team. Aesto’s transfer preferences are listed below:
  1. S3 Browser
  2. Hard Drive
  3. Client-controlled transfer method (i.e., SFTP)

If Aesto is pulling the database backup on your behalf, please provide the information below:

• Server name or IP address of the SQL server where the database resides.
  • If the SQL server requires a special Windows admin user/password to access, the Aesto team will also need these credentials.

Deliverable Factors if Self-Hosted

• Sticky Notes: Only text will be migrated from sticky notes. The Aesto team has found images to have varying types and are typically not clinically relevant. Mapping these images is time consuming and leads to implementation delays.
• Sketch Pad Information for the Aesto Team: 
  • Do you use sketch pads only for text?
  • Do you use sketch pads to draw on images?
    • Please inform your Aesto team where these image files are located.

Hosted by Greenway

If your database is hosted by Greenway, follow the steps below.

Upon request, Greenway offers a data export option, and Greenway typically provides information about what this export entails. It is important that you confirm SQL backups are included in this export.

Learn more about Greenway Prime Suite’s export options. We ask that you proceed with Option #1, the Preferred Data Export. 

Document Migration Factors

Converting healthcare documents from legacy EHR systems can be highly complex due to the dispersion of data across multiple systems in different formats and varying definitions.

Patient data can be stored in various locations, including your EHR software, radiology information systems (RIS), pharmacy management systems, and other third-party applications. Some data formats are unique to specific EHR software, leading to compatibility issues during the migration.

Aesto’s document conversion process is integral to the overall strategy for archiving data, ensuring all documents are easily accessible in Aesto’s DataCapture Platform.

Learn more about Aesto’s solutions for overcoming technical challenges with document conversions.

Document Migration Timeline  |  8 to 10 Weeks